[Ashford, UK – July 3, 2025] – PageSuite, a leading digital publishing solutions provider, is thrilled to announce the appointments of Charlotte Parker as Director of Client Success and Greg Branson as Strategic Product Lead. These pivotal hires mark a major milestone in PageSuite’s continued mission to deliver superior service and innovative digital experiences to its global publishing clients.

These senior additions bring a wealth of industry expertise and strategic insight that will be instrumental in advancing PageSuite’s commitment to client success and product excellence.

Charlotte Parker – Director of Client Success

Charlotte Parker joins PageSuite from Aptitude Software, where she served as Global Director of Client Success, overseeing enterprise client relationships across innovative subscription management platforms. With over a decade of experience in customer success roles across both client and vendor-side environments, Charlotte brings proven expertise in customer engagement and retention. 

At PageSuite, Charlotte will spearhead the company’s new client success strategy, aligning closely with revenue goals and customer-centric outcomes. Her responsibilities include:

• Leading and scaling a high-performing client success team 
• Implementing data-driven insights to enhance client experience 
• Championing customer advocacy and alignment across cross-functional teams 
• Driving revenue expansion and retention through strategic initiatives

Her leadership will ensure PageSuite not only meets, but exceeds, client expectations throughout the customer lifecycle.

Greg Branson – Strategic Product Lead

With an extensive background spanning roles at McClatchy, The Kansas City Star, and Minnesota Star Tribune, Greg Branson brings deep client-side expertise and a nuanced understanding of digital reader experiences. In his previous role as Director of Subscriber Mobile and Desktop Experiences at McClatchy, Greg led the team that provided the tools and shaped the workflows that allowed McClatchy to move from print to digital.

At PageSuite, Greg will bridge the gap between US-based clients and the UK product team, ensuring customer success while shaping future product direction. Reporting to Chief Product Officer Simon Fry, his multifaceted role encompasses:

• Customer Success Leadership during key onboarding phases and project lifecycles 
• Technical Evangelism to drive platform adoption and understanding 
• Strategic Feedback Integration to help shape the product roadmap 
• Go-To-Market Thought Leadership through case studies, advocacy, and market engagement

Ross Murphy, CEO of PageSuite, commented, “We are excited to welcome Charlotte and Greg to the PageSuite team. Their wealth of experience, customer-first mindset, and strategic vision will be truly transformative for our business. These appointments reflect our unwavering commitment to delivering a superior level of service, deeper product insight, and long-term success for our clients. As we continue to innovate, their leadership will be vital in ensuring that we remain a trusted partner to publishers around the world.”